Operation Manager

Job Description

We are seeking an experienced and dynamic Operations Manager to oversee the daily operations of our entertainment center. This role is responsible for ensuring an exceptional guest experience, optimizing operational efficiency, leading and developing staff, and maintaining a fun, safe, and welcoming environment for all patrons.

Key Responsibilities:

1. Operations Management

• Oversee daily operations of the entertainment center including arcade, bowling, food & beverage, laser tag, ice skating, soft play, or other attractions.
• Implement and enforce standard operating procedures (SOPs).
• Ensure safety, cleanliness, and maintenance standards are consistently met.
• Monitor inventory levels and manage vendor relationships for timely restocking.

2. Team Leadership

• Hire, train, schedule, and supervise staff across departments.
• Lead, motivate, and develop team members to provide excellent customer service.
• Conduct performance evaluations and coaching as needed.

3. Customer Service

• Resolve guest concerns or complaints professionally and promptly.
• Monitor guest feedback and implement improvements based on insights.
• Promote a culture of hospitality and fun for all visitors.

4. Financial & Administrative Duties

• Assist in budgeting, forecasting, and financial reporting.
• Track daily sales, labor, and operational costs; ensure revenue goals are met.
• Maintain accurate records, incident reports, and compliance documentation.

5. Marketing & Event Support

• Support promotional events, birthday parties, and group bookings.
• Collaborate with marketing teams to execute local promotions and campaigns.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business, or related field (preferred).
• 3+ years of experience in operations management, preferably in an entertainment, hospitality, or family fun center environment.
• Strong leadership, communication, and organizational skills.
• Ability to multitask and thrive in a fast-paced environment.
• Availability to work evenings, weekends, and holidays as required.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Must be able to lift up to 40 lbs.
• Comfortable working in a loud, high-energy environment.

Benefits:

• Competitive salary
• Health and dental insurance
• Paid time off
• Employee discounts
• Opportunities for career advancemen